Privacy Policy

1. Introduction

Washers n Dryers Appliance Repair ("we", "our", "us") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, submit a repair request, or use our appliance repair services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following personal information:

• Full name

• Phone number

• Address (for service visits)

• Appliance type and brand

• Description of the fault

• Any messages or communication you send to us

We may also collect limited technical data such as IP address, browser type, device type, and pages visited for website performance and analytics purposes.

3. How We Use Your Information

We use your information to:

• Respond to enquiries

• Schedule and manage repair appointments

• Contact you about your booking

• Provide appliance repair services

• Maintain internal service records

• Improve our website and customer service

We do not sell, trade, or rent your personal data to third parties.

4. Legal Basis for Processing

We process your data under the following lawful bases:

• Contractual necessity (to provide repair services)

• Legitimate business interests

• Consent, where required

5. Sharing Your Information

We may share your data only where necessary with:

• Appliance parts suppliers

• Payment processors (if applicable)

• IT and website service providers

• Legal authorities where required by law

All third parties are required to process your data securely and lawfully.

6. Data Retention

We keep personal data only as long as necessary to:

• Complete repair services

• Maintain warranty records

• Meet legal and accounting obligations

Service records may be retained for up to six years where required for legal or tax purposes.

7. Data Security

We take appropriate technical and organisational measures to protect your data, including:

• Secure website hosting

• SSL encryption

• Restricted access to customer information

• Secure storage of service documentation

8. Cookies

Our website may use cookies to improve functionality and analyse website traffic. You can control or disable cookies through your browser settings.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Request data portability

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details below.

10. Contact Information

Washers n Dryers Appliance Repair
Belfast, Co. Antrim
Phone: +44 7496 268927
Email: washersndryers@outlook.com